Operators Urged to Plan Ahead as Enquiries Will Be Addressed Only After 1 January
The Danish Gambling Authority has announced that it will suspend all operations between Christmas and the New Year, with a full closure scheduled from 24 December through 1 January. During this period, all regulatory services will be unavailable, including support provided by the StopSpillet gambling helpline and the country’s national self-exclusion register, ROFUS.
The authority cautioned both operators and consumers that any enquiries submitted during the holiday break will not receive a response until normal operations resume in January. As a result, stakeholders have been urged to factor this interruption into their end-of-year compliance planning, licensing communications and responsible gambling support needs.
This temporary shutdown comes at a critical time for Denmark’s regulated gambling sector. The Danish Gambling Authority remains the central institution responsible for supervising the market, issuing licences, overseeing compliance measures and implementing responsible gambling initiatives. Its brief closure occurs against a backdrop of increased regulatory activity throughout 2025.
In recent months, the regulator has released new market data highlighting continued expansion across major gambling segments. As of August 2025, Denmark recorded total gambling revenue of DKK 714 million ($111.1 million), an impressive 25.1% increase compared to the previous year. Sports betting led the surge with a 53.4% year-on-year rise to DKK 225 million, while online casino revenue climbed 20.7% to DKK 361 million. ROFUS also reported strong engagement, with more than 64,000 individuals registered in the national self-exclusion database during that period.
The closure also follows notable regulatory reforms implemented earlier in the year. In July, the Danish government introduced updated gambling marketing guidance, strengthening rules on transparency, accurately presenting winning odds and preventing advertising that could appeal to minors. These updated standards apply to all licensed online and land-based operators.
More recently, Denmark’s parliament reached cross-party consensus on a comprehensive responsible gambling policy package. The initiatives aim to mitigate gambling-related harm, with a particular focus on protecting young people and promoting safer gambling behaviour nationwide.
The Danish Gambling Authority has not provided details on any interim arrangements during the holiday closure, confirming only that normal service will resume after 1 January. Operators and consumers are therefore encouraged to prepare accordingly to avoid disruptions during this period.
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