New tool uses open banking to streamline onboarding, reduce fraud, and enhance compliance
A Digital Shift: MrQ Leads the Charge in Seamless Player Verification
UK-based online casino operator MrQ has taken a major step forward in compliance and customer experience by integrating ClearStake’s ID by Bank, a real-time digital verification solution. The move positions MrQ at the forefront of a growing trend in the iGaming sector: reducing friction in Know-Your-Customer (KYC) and Customer Due Diligence (CDD) checks while also tightening security against identity fraud.
ClearStake’s ID by Bank tool allows players to verify their identity directly via their banking app, eliminating the need to upload sensitive documents like passports or utility bills. This streamlined approach improves both security and player retention by removing cumbersome onboarding hurdles that often lead to customer drop-off.
Tackling Friction and Fraud: A Solution Fit for Modern Compliance
KYC processes are critical for regulatory compliance in the UK gambling market. However, the requirement to manually upload ID documents has long been criticized for creating barriers during sign-up, especially for first-time players. According to industry estimates, up to 40% of players abandon the registration process when faced with such requests.
ID by Bank addresses this by leveraging open banking, allowing players to grant temporary access to their verified banking credentials. This ensures the operator can securely confirm a player’s name, address, and date of birth within seconds. Not only does this deter fraud, but it significantly accelerates verification, supporting a more modern, digital-first onboarding experience.
Industry Voices: Trust, Technology, and Player-Centric Thinking
MrQ CEO Savvas Fellas praised the new system, emphasizing the need for the industry to meet evolving player expectations:
“ClearStake has utilised the open banking technology in a way that is needed — not just for operators like MrQ but for players too. Players are aware of this technology and we need to keep up with expectations.”
Martin Burt, CEO of ClearStake, echoed this sentiment:
“MrQ has a well-earned reputation for putting the player experience first. ID by Bank is designed to solve the biggest problems operators face with verification — fraud prevention and processing speed.”
Broader Implications: Setting a New Benchmark for iGaming Verification
MrQ’s adoption of ID by Bank may set a precedent for other operators grappling with tightening regulations, especially in the UK where the Gambling Commission has signaled its intent to raise the bar on player protection and anti-money laundering measures.
The move also aligns with a wider shift toward open banking solutions in the fintech and iGaming sectors, as trust in secure API-based technologies continues to grow. More operators may soon follow MrQ’s example, moving away from outdated, document-heavy processes in favor of real-time, app-based solutions.
Looking Ahead
This technology deployment comes on the heels of MrQ’s recent content partnership with Swintt, enhancing its game portfolio with Elysium Studios titles. Together, these developments suggest MrQ is building not just a more entertaining platform, but a smarter, more secure one.
By focusing on player trust, ease of access, and cutting-edge tech, MrQ is redefining what responsible innovation in online gaming can look like.
