Strategic SaaS Partnership Across 28 Properties
Boyd Gaming Corporation has entered a pivotal Software-as-a-Service (SaaS) agreement with Agilysys to implement its InfoGenesis omnichannel POS ecosystem across all 28 of its U.S. gaming and entertainment properties. This move reflects Boyd’s commitment to modernizing operations, enhancing guest experiences, and streamlining service delivery from the ground up.
A Fully Integrated POS Ecosystem
The InfoGenesis solution is not just a traditional POS. The deployment includes mobile OnDemand ordering, guest self-service kiosks, kitchen display systems (KDS), and loyalty and analytics modules. By unifying these technologies, Boyd will centralize data and customer transactions across touchpoints—resulting in operational consistency and efficiency.
Meeting Modern Guest Expectations
This rollout comes at a time when consumers increasingly demand convenience, speed, and personalized service. Agilysys’s platform enables mobile-first interactions, contactless payments, and customized promotions, allowing Boyd to meet—and exceed—evolving guest expectations while freeing up staff to focus on high-touch services.
Executive Endorsement from Both Sides
Boyd’s SVP of Business and Technology, Johan Martensson, praised the system’s cohesive capabilities:
“Delivering exceptional guest service is at the core of the Boyd brand. We are confident the InfoGenesis solution will further enhance the guest experience across our nationwide operations.”
Agilysys’s SVP and CCO, Joe Youssef, emphasized the collaborative nature of the partnership:
“We demonstrated how Agilysys can help teams across properties leverage InfoGenesis in a SaaS model to create remarkable guest experiences and deliver deeper operational insights.”
Backed by Strong Financials and Long-Term Vision
This announcement comes on the heels of Boyd’s Q1 2025 earnings report, which showed a 3.2% year-over-year revenue increase to $991.6 million—despite adverse weather and stiff market competition in Las Vegas. The investment in Agilysys technology underscores Boyd’s focus on sustainable, tech-led growth.
Key Takeaways & Strategic Value
- Unified omnichannel system boosts brand consistency and simplifies operations.
- Cloud-based SaaS enhances scalability, security, and cross-property management.
- Self-service tools and automation help offset labor shortages and improve efficiency.
- Real-time analytics and loyalty integrations enable targeted guest engagement.
- Positions Boyd Gaming as a forward-thinking leader in the hospitality-tech space.
With this bold step toward digital transformation, Boyd Gaming is clearly laying the foundation for a smarter, more connected, and guest-centric future across its U.S. portfolio.
